About Chêne Gear:

At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

Why this Role Exists: 

The Network Inventory Associate plays a critical role in ensuring the right product is available in the right place at the right time across Chêne Gear's retail stores, warehouses, and other inventory points. 

This role supports inventory accuracy, product availability, and efficient inventory movement throughout the network to deliver an exceptional customer experience. By maintaining disciplined inventory processes and resolving discrepancies quickly, the Network Inventory Associate helps protect customer trust, strengthen operational performance, and uphold Chêne's commitment to exceptional customer service. 

The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where accuracy, accountability, and collaboration are essential.

Position Summary: 

The Network Inventory Associate supports Chêne Gear’s commitment to building premium outdoor gear without compromise by helping ensure the right product is available in the right place at the right time. This role is responsible for executing, coordinating, and monitoring inventory distribution across retail stores and warehouses. The ideal candidate understands that inventory accuracy directly impacts customer trust, brand experience, and operational excellence. This position requires strong attention to detail, disciplined follow-through, clear communication, and a service-minded approach that reflects Chêne’s field-driven culture and commitment to doing things the right way. 

Key Responsibilities: 

• Execute approved inventory distribution plans across Chêne Gear retail stores, fulfillment locations, distribution centers, warehouses, and other designated inventory points. 
• Support a premium customer experience by helping ensure product availability, timely replenishment, and accurate inventory placement across the network. 
• Coordinate inventory transfers between locations to balance demand, reduce stock shortages, minimize excess inventory, and support fulfillment performance. 
• Collaborate with operations, planning, merchandising, warehouse, fulfillment, customer experience, and retail teams to support accurate inventory flow and brand consistency. 
• Track inbound and outbound inventory activity, including shipments, transfers, receipts, adjustments, and related transaction records. 
• Assist with cycle counts, inventory audits, and reconciliation activities to protect inventory integrity and strengthen reporting accuracy. 
• Research and support resolution of inventory variances, shortages, overages, missing stock, and system discrepancies with urgency and accountability. 
• Maintain accurate documentation related to inventory movements, transfer activity, reporting updates, and issue resolution. 
• Identify opportunities to improve inventory visibility, distribution accuracy, fulfillment speed, and overall network balance while supporting Chêne Gear’s standard of quality and trust. 

Qualifications: 

• High school diploma or equivalent required; associate degree or related coursework in supply chain, logistics, business administration, operations, or a related field preferred. 
• 1–3 years of experience in inventory control, retail operations, warehouse operations, fulfillment, logistics, distribution, outdoor apparel, or premium consumer goods preferred. 
• Working knowledge of inventory movement, replenishment, allocation, transfers, receiving, and fulfillment processes. 
• Experience working with inventory management systems, warehouse management systems, ERP platforms, or comparable business systems. 
• Intermediate proficiency with Microsoft Excel and reporting tools. 
• Demonstrated ability to work accurately with inventory records, operational reports, transaction data, and system updates. 
• Strong written and verbal communication skills with the ability to collaborate across multiple teams. 
• Appreciation for Chêne Gear's customer-first culture, outdoor heritage, and commitment to building premium products. 

Work Environment & Physical Requirements: 

• Work may be performed in office, warehouse, distribution center, fulfillment, and retail store support environments. 
• Regular standing, walking, bending, reaching, and handling inventory may be required. 
• Ability to lift and move products in accordance with company safety guidelines and location requirements. 
• Schedule flexibility may be required to support inventory counts, shipment activity, peak volume periods, and operational deadlines. 

 What Success looks like in this role: 

• Inventory records are accurate, reliable, and consistently maintained across all network locations. 
• Product is positioned effectively to support customer demand and fulfillment goals. 
• Inventory transfers, adjustments, and reconciliations are completed accurately and on time. 
• Inventory discrepancies are identified quickly and resolved with urgency. 
• Cross-functional partners view inventory processes as dependable, responsive, and easy to work with. 
• Opportunities to improve inventory visibility, efficiency, and network performance are proactively identified and implemented. 
• Daily work reflects Chêne's Built Better mindset through accuracy, accountability, ownership, and attention to detail. 

Application Instructions

If you are qualified and interested in this position, please apply here.

About Chêne Gear:

At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

Why this Role Exists:

The Wader Repair Technician exists to protect and strengthen one of Chêne's most important commitments to our customers: standing behind our products. This role is responsible for evaluating, repairing, testing, and restoring customer waders to ensure they meet Chêne's quality standards before returning to the field.

By combining technical skill, attention to detail, and craftsmanship, the Wader Repair Technician helps preserve customer trust, extend the life of our products, and reinforce Chêne's reputation for exceptional service. Every repair completed represents an opportunity to deliver on our promise to customers and demonstrate what it means to be Built Better.

The ideal candidate enjoys hands-on work, takes pride in quality craftsmanship, and is motivated by solving problems and helping customers get the most out of their gear.

Key Responsibilities:

Wader Inspection & Evaluation

• Inspect returned waders and identify leaks, damage, and repair needs.
• Assess warranty claims and accurately document findings within company systems.
• Determine appropriate repair methods based on product condition and repair standards.
• Maintain detailed records of repairs, testing, and outcomes.

Repair & Restoration

• Perform repairs including patching, seam sealing, waterproofing, and component replacement.
• Utilize specialized tools, adhesives, sealants, and repair techniques to restore product performance.
• Complete repairs efficiently while maintaining exceptional quality standards.
• Follow established repair procedures and continuously improve repair techniques.

Quality Testing & Assurance

• Conduct water testing, pressure testing, and other quality inspections to verify repair effectiveness.
• Ensure repaired products meet Chêne's performance and durability standards before being returned to customers.
• Identify recurring repair trends and communicate findings to leadership when appropriate.
• Maintain consistency and accuracy across all repair work.

Service & Operational Support

• Partner with the Customer Experience team to provide repair updates and estimated completion timelines.
• Maintain organization of repair inventory, tools, and workstations.
• Monitor repair supply levels and communicate inventory needs.
• Support department goals related to turnaround time, repair quality, and customer satisfaction.
• Contribute to a positive, team-oriented work environment.

Qualifications:

Required Qualifications:

• High school diploma or equivalent.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and manage multiple repair projects simultaneously.
• Strong organizational and time management skills.
• Ability to learn technical repair processes and apply them consistently.

Preferred Qualifications:

• Experience repairing garments, technical apparel, outdoor equipment, or waders.
• Experience with waterproof materials, adhesives, seam-sealing techniques, or related repair processes.
• Background in sewing, manufacturing, product repair, quality assurance, or craftsmanship-focused work.
• Passion for hunting, fishing, or outdoor recreation.

Work Environment & Physical Requirements:

• Ability to stand, bend, reach, and move throughout the workday.
• Ability to lift and move up to 50 pounds occasionally.
• Ability to perform repetitive hand and arm movements while completing repairs.
• Comfortable working with repair tools, adhesives, and testing equipment.
• Ability to work occasional overtime during peak service and hunting seasons.
• Work is performed primarily in a warehouse and repairs facility environment.

What Success looks like in this role:

• Repairs are completed accurately, efficiently, and to Chêne's quality standards.
• Customers receive repaired products that perform reliably in the field.
• Repair turnaround times consistently meet department expectations.
• Documentation and repair records are complete and accurate.
• Workstations, tools, and inventory remain organized and well maintained.
• Strong partnerships are built with Customer Experience and Operations teams.
• Customer trust in the Chêne brand is strengthened through exceptional service and craftsmanship.
• Team members embody Chêne's belief that Team is Brand by taking ownership, supporting teammates, and delivering work they are proud to stand behind.

Application Instructions

If you are qualified and interested in this position, please apply here.

About Chêne Gear 

At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard. 

At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey. 

Position Summary

The Customer Experience Associate supports daily retail operations, merchandise presentation, and warranty and repair intake while resolving customer concerns with professionalism, empathy, and a solutions-oriented mindset. To provide a seamless customer experience across all touchpoints, this role will also cross-train in customer support functions, assisting with phone calls, email inquiries, and other customer communication channels as business needs require. The ideal candidate thrives in a fast-paced retail environment, communicates effectively, adapts to changing business needs, and is passionate about delivering genuine hospitality and creating memorable experiences for every customer.

 What You’ll Do

Deliver Exceptional Customer Service:

• Deliver Unmatched Customer Service: Foster a customer-first culture where service excellence is the foundation of every interaction
• Deliver a seamless and hospitality-driven retail experience by engaging customers, understanding their needs, providing knowledgeable product recommendations, and creating memorable interactions throughout their visit.
• Provide timely, professional, and knowledgeable support to customers through phone, email, and other communication channels.
• Build trust and long-term customer loyalty through consistent and high-quality service

Support the Customer Experience Across All Communication Channels:

• Respond to customer inquiries related to orders, products, shipping, returns, exchanges, warranties, and general brand questions.
• Ensure customers feel heard, valued, and supported throughout every interaction.
• Maintain professionalism and brand alignment in all written and verbal communication

Warranty & Service Support

• Assist with intake and coordination of warranty claims, product servicing, and repairs
• Communicate clearly with customers regarding timelines, expectations, and resolutions
• Help ensure a seamless service experience that reinforces confidence in the Chêne brand

Retail & Team Support

• Cross-train in customer support functions, including phone, email, and other customer communication channels, to provide seamless service and assist with coverage as business needs require.
• Respond to customer inquiries with professionalism, empathy, and product knowledge while maintaining the Chêne standard of customer experience across all communication channels.
• Collaborate closely with the Customer Experience, Retail, Warehouse, and Operations teams to ensure consistent communication and a seamless customer experience across every customer touchpoint.

Problem Solving & Continuous Improvement

• Resolve customer concerns with ownership, empathy, and attention to detail
• Identify opportunities to improve processes, communication, and overall customer satisfaction
• Support team initiatives focused on elevating the Chêne customer experience

What You’ll Bring:

• Passion for Customer Experience – A deep commitment to service excellence and building long-term customer relationships.
• Strong Leadership & Communication Skills – Ability to motivate, develop, and lead a team to perform at the highest level.
• Problem-Solving & Adaptability – Quick thinking, solution-driven, and able to navigate challenges with confidence.
• Resolve customer issues with ownership, empathy, and attention to detail

Qualifications:

• Customer service or customer experience preferred
• Retail, ecommerce, or brand experience preferred
• Experience handling phone and email communication preferred
• Understanding customer experience trends and brand storytelling is a plus
• Bachelor’s Degree preferred 

Why Join Chêne Gear?

This isn’t just another customer service role — it’s an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. You’ll play a key role in building customer loyalty, representing the Chêne brand, and delivering the premium level of service our customers expect.

If you’re passionate about people, service, and creating exceptional customer experiences, we’d love to hear from you. Let’s create something legendary — together.

Application Instructions

If you are qualified and interested in this position, please apply here.