Waterfowl
Turkey
Apparel
Career Opportunities
Memphis, Tennessee
Chêne Memphis
The Customer Experience Associate is responsible for delivering exceptional customer support across all online communication channels, including phone, email, and customer service platforms. This role serves as a key connection point between the customer and the Chêne brand by providing responsive, knowledgeable, and solution-oriented service throughout the customer journey.
Description
About Chêne:
At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.
About this role:
At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.
What You'll Do:
- Deliver Unmatched Customer Service – Foster a customer-first culture where service excellence is the foundation of every interaction.
- Intake for Warranty & Service Excellence – Ensure seamless execution of product servicing, warranties, and repairs, building trust and loyalty with our customers.
- Support the Customer Experience Across All Communication Channels- Build trust and brand loyalty by providing responsive, knowledgeable, and customer-first support through phone and email interactions.
- Cross-train within the retail store to support in-store customer experience needs as required.
What You'll Bring:
- Passion for Customer Experience – A deep commitment to service excellence and building long-term customer relationships.
- Communication Skills – Ability to deliver timely and efficient responses
- Problem-Solving & Adaptability – Quick thinking, solution-driven, and able to navigate challenges with confidence.
- Resolve customer issues with ownership, empathy, and attention to detail
Qualifications:
- Customer service or customer experience preferred
- Experience handling phone and email communication preferred
- Understanding customer experience trends and brand storytelling is a plus
- Bachelor’s Degree preferred
Benefits:
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Employee discounts on Chêne Gear products.
- Opportunities for professional development and growth
Why Join Chêne Gear?
This isn’t just another customer service role — it’s an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. You’ll play a key role in building customer loyalty, representing the Chêne brand, and delivering the premium level of service our customers expect.
If you’re passionate about people, service, and creating exceptional customer experiences, we’d love to hear from you. Let’s create something legendary — together.
Application Instructions
If you are qualified and interested in this position, please apply here.
About Chêne Gear:
At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.
Why this Role Exists:
The Wader Repair Technician exists to protect and strengthen one of Chêne's most important commitments to our customers: standing behind our products. This role is responsible for evaluating, repairing, testing, and restoring customer waders to ensure they meet Chêne's quality standards before returning to the field.
By combining technical skill, attention to detail, and craftsmanship, the Wader Repair Technician helps preserve customer trust, extend the life of our products, and reinforce Chêne's reputation for exceptional service. Every repair completed represents an opportunity to deliver on our promise to customers and demonstrate what it means to be Built Better.
The ideal candidate enjoys hands-on work, takes pride in quality craftsmanship, and is motivated by solving problems and helping customers get the most out of their gear.
Key Responsibilities:
Wader Inspection & Evaluation
- Inspect returned waders and identify leaks, damage, and repair needs.
- Assess warranty claims and accurately document findings within company systems.
- Determine appropriate repair methods based on product condition and repair standards.
- Maintain detailed records of repairs, testing, and outcomes.
Repair & Restoration
- Perform repairs including patching, seam sealing, waterproofing, and component replacement.
- Utilize specialized tools, adhesives, sealants, and repair techniques to restore product performance.
- Complete repairs efficiently while maintaining exceptional quality standards.
- Follow established repair procedures and continuously improve repair techniques.
Quality Testing & Assurance
- Conduct water testing, pressure testing, and other quality inspections to verify repair effectiveness.
- Ensure repaired products meet Chêne's performance and durability standards before being returned to customers.
- Identify recurring repair trends and communicate findings to leadership when appropriate.
- Maintain consistency and accuracy across all repair work.
Service & Operational Support
- Partner with the Customer Experience team to provide repair updates and estimated completion timelines.
- Maintain organization of repair inventory, tools, and workstations.
- Monitor repair supply levels and communicate inventory needs.
- Support department goals related to turnaround time, repair quality, and customer satisfaction.
- Contribute to a positive, team-oriented work environment.
Qualifications:
Required Qualifications:
- High school diploma or equivalent.
- Strong attention to detail and commitment to quality workmanship.
- Ability to work independently and manage multiple repair projects simultaneously.
- Strong organizational and time management skills.
- Ability to learn technical repair processes and apply them consistently.
Preferred Qualifications:
- Experience repairing garments, technical apparel, outdoor equipment, or waders.
- Experience with waterproof materials, adhesives, seam-sealing techniques, or related repair processes.
- Background in sewing, manufacturing, product repair, quality assurance, or craftsmanship-focused work.
- Passion for hunting, fishing, or outdoor recreation.
Work Environment & Physical Requirements:
- Ability to stand, bend, reach, and move throughout the workday.
- Ability to lift and move up to 50 pounds occasionally.
- Ability to perform repetitive hand and arm movements while completing repairs.
- Comfortable working with repair tools, adhesives, and testing equipment.
- Ability to work occasional overtime during peak service and hunting seasons.
- Work is performed primarily in a warehouse and repairs facility environment.
What Success looks like in this role:
- Repairs are completed accurately, efficiently, and to Chêne's quality standards.
- Customers receive repaired products that perform reliably in the field.
- Repair turnaround times consistently meet department expectations.
- Documentation and repair records are complete and accurate.
- Workstations, tools, and inventory remain organized and well maintained.
- Strong partnerships are built with Customer Experience and Operations teams.
- Customer trust in the Chêne brand is strengthened through exceptional service and craftsmanship.
- Team members embody Chêne's belief that Team is Brand by taking ownership, supporting teammates, and delivering work they are proud to stand behind.
Application Instructions
If you are qualified and interested in this position, please apply here.
Stuttgart, Arkansas
Chêne Stuttgart
About Chêne Gear
At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.
At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.
Position Summary:
The Customer Experience Associate is responsible for delivering an exceptional in-store experience that reflects the Chêne brand. This role serves as the face of the brand by welcoming customers, building meaningful relationships, providing knowledgeable product guidance, and creating a personalized shopping experience from the moment customers enter the store through checkout and beyond.
The Customer Experience Associate supports daily retail operations, merchandise presentation, and warranty and repair intake while resolving customer concerns with professionalism, empathy, and a solutions-oriented mindset. To provide a seamless customer experience across all touchpoints, this role will also cross-train in customer support functions, assisting with phone calls, email inquiries, and other customer communication channels as business needs require. The ideal candidate thrives in a fast-paced retail environment, communicates effectively, adapts to changing business needs, and is passionate about delivering genuine hospitality and creating memorable experiences for every customer.
What You’ll Do
Deliver Exceptional Customer Service:
- Deliver Unmatched Customer Service: Foster a customer-first culture where service excellence is the foundation of every interaction
- Deliver a seamless and hospitality-driven retail experience by engaging customers, understanding their needs, providing knowledgeable product recommendations, and creating memorable interactions throughout their visit.
- Provide timely, professional, and knowledgeable support to customers through phone, email, and other communication channels.
- Build trust and long-term customer loyalty through consistent and high-quality service
Support the Customer Experience Across All Communication Channels:
- Respond to customer inquiries related to orders, products, shipping, returns, exchanges, warranties, and general brand questions.
- Ensure customers feel heard, valued, and supported throughout every interaction.
- Maintain professionalism and brand alignment in all written and verbal communication
Warranty & Service Support
- Assist with intake and coordination of warranty claims, product servicing, and repairs
- Communicate clearly with customers regarding timelines, expectations, and resolutions
- Help ensure a seamless service experience that reinforces confidence in the Chêne brand
Retail & Team Support
- Cross-train in customer support functions, including phone, email, and other customer communication channels, to provide seamless service and assist with coverage as business needs require.
- Respond to customer inquiries with professionalism, empathy, and product knowledge while maintaining the Chêne standard of customer experience across all communication channels.
- Collaborate closely with the Customer Experience, Retail, Warehouse, and Operations teams to ensure consistent communication and a seamless customer experience across every customer touchpoint.
Problem Solving & Continuous Improvement
- Resolve customer concerns with ownership, empathy, and attention to detail
- Identify opportunities to improve processes, communication, and overall customer satisfaction
- Support team initiatives focused on elevating the Chêne customer experience
What You’ll Bring:
- Passion for Customer Experience – A deep commitment to service excellence and building long-term customer relationships.
- Strong Leadership & Communication Skills – Ability to motivate, develop, and lead a team to perform at the highest level.
- Problem-Solving & Adaptability – Quick thinking, solution-driven, and able to navigate challenges with confidence.
- Resolve customer issues with ownership, empathy, and attention to detail
Qualifications:
- Customer service or customer experience preferred
- Retail, ecommerce, or brand experience preferred
- Experience handling phone and email communication preferred
- Understanding customer experience trends and brand storytelling is a plus
- Bachelor’s Degree preferred
Why Join Chêne Gear?
This isn’t just another customer service role — it’s an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. You’ll play a key role in building customer loyalty, representing the Chêne brand, and delivering the premium level of service our customers expect.
If you’re passionate about people, service, and creating exceptional customer experiences, we’d love to hear from you. Let’s create something legendary — together.
Application Instructions
If you are qualified and interested in this position, please apply here.
Atlanta, Georgia
Chêne Atlanta
About Chêne Gear
At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.
At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.
Position Summary:
The Customer Experience Associate is responsible for delivering an exceptional in-store experience that reflects the Chêne brand. This role serves as the face of the brand by welcoming customers, building meaningful relationships, providing knowledgeable product guidance, and creating a personalized shopping experience from the moment customers enter the store through checkout and beyond.
The Customer Experience Associate supports daily retail operations, merchandise presentation, and warranty and repair intake while resolving customer concerns with professionalism, empathy, and a solutions-oriented mindset. To provide a seamless customer experience across all touchpoints, this role will also cross-train in customer support functions, assisting with phone calls, email inquiries, and other customer communication channels as business needs require. The ideal candidate thrives in a fast-paced retail environment, communicates effectively, adapts to changing business needs, and is passionate about delivering genuine hospitality and creating memorable experiences for every customer.
What You’ll Do
Deliver Exceptional Customer Service:
- Deliver Unmatched Customer Service: Foster a customer-first culture where service excellence is the foundation of every interaction
- Deliver a seamless and hospitality-driven retail experience by engaging customers, understanding their needs, providing knowledgeable product recommendations, and creating memorable interactions throughout their visit.
- Provide timely, professional, and knowledgeable support to customers through phone, email, and other communication channels.
- Build trust and long-term customer loyalty through consistent and high-quality service
Support the Customer Experience Across All Communication Channels:
- Respond to customer inquiries related to orders, products, shipping, returns, exchanges, warranties, and general brand questions.
- Ensure customers feel heard, valued, and supported throughout every interaction.
- Maintain professionalism and brand alignment in all written and verbal communication
Warranty & Service Support
- Assist with intake and coordination of warranty claims, product servicing, and repairs
- Communicate clearly with customers regarding timelines, expectations, and resolutions
- Help ensure a seamless service experience that reinforces confidence in the Chêne brand
Retail & Team Support
- Cross-train in customer support functions, including phone, email, and other customer communication channels, to provide seamless service and assist with coverage as business needs require.
- Respond to customer inquiries with professionalism, empathy, and product knowledge while maintaining the Chêne standard of customer experience across all communication channels.
- Collaborate closely with the Customer Experience, Retail, Warehouse, and Operations teams to ensure consistent communication and a seamless customer experience across every customer touchpoint.
Problem Solving & Continuous Improvement
- Resolve customer concerns with ownership, empathy, and attention to detail
- Identify opportunities to improve processes, communication, and overall customer satisfaction
- Support team initiatives focused on elevating the Chêne customer experience
What You’ll Bring:
- Passion for Customer Experience – A deep commitment to service excellence and building long-term customer relationships.
- Strong Leadership & Communication Skills – Ability to motivate, develop, and lead a team to perform at the highest level.
- Problem-Solving & Adaptability – Quick thinking, solution-driven, and able to navigate challenges with confidence.
- Resolve customer issues with ownership, empathy, and attention to detail
Qualifications:
- Customer service or customer experience preferred
- Retail, ecommerce, or brand experience preferred
- Experience handling phone and email communication preferred
- Understanding customer experience trends and brand storytelling is a plus
- Bachelor’s Degree preferred
Why Join Chêne Gear?
This isn’t just another customer service role — it’s an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. You’ll play a key role in building customer loyalty, representing the Chêne brand, and delivering the premium level of service our customers expect.
If you’re passionate about people, service, and creating exceptional customer experiences, we’d love to hear from you. Let’s create something legendary — together.
Application Instructions
If you are qualified and interested in this position, please apply here.
The CX Associate - Back of House owns the flow of inventory from the moment it arrives at the store to the moment it reaches the sales floor or the customer. This role is responsible for receiving and putaway of warehouse shipments, stockroom organization and accuracy, inventory counts, and supporting replenishment, returns, transfers, and fulfillment.
Description
About Chêne:
At Chêne Gear, we build gear for hunters who demand more—more from their equipment, more from their experience, and more from the brands they trust. We believe in products made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.
As we continue expanding our retail footprint, we are creating immersive store experiences that reflect the quality, craftsmanship, and authenticity of the Chêne brand. Our retail teams play a critical role in bringing our products and story to life for every customer who walks through our doors.
Why this Role Exists:
Inventory accuracy is the backbone of a great in-store experience. This role exists to make sure every shipment that arrives at the store is received, verified, and put away correctly—and that inventory stays accurate and available, so customers always find what they came into the store for.
Key Responsibilities:
Receiving
- Verify inbound shipments against packing slips and purchase orders
- Report shortages, overages, and damaged goods to the warehouse or vendor
- Complete and sign off on receiving paperwork
Putaway & Stockroom Organization
- Put away received inventory to correct bin and shelf locations
- Maintain an organized, clearly labeled stockroom layout
- Rotate stock (FIFO) where applicable
Inventory Counts
- Run recurring cycle counts
- Conduct full physical inventory counts as scheduled
- Reconcile count results against system records
- Investigate and document inventory variances
- Process or escalate inventory adjustments
Replenishment
- Pull stock from the backroom to the sales floor
- Monitor low-stock levels and prioritize restocks
- Support planogram and reset execution with product pulls
Returns & Return-to-Vendor (RTV)
- Process customer returns going back to stock or to the vendor
- Handle return-to-vendor paperwork and shipments
- Log and route defective or damaged merchandise
Transfers & Fulfillment
- Prepare and ship store-to-store inventory transfers
- Pick and pack online orders (ship-from-store), where applicable
Loss Prevention
- Secure high-value and high-theft inventory
- Flag shrink patterns or suspicious discrepancies
Safety & Equipment
- Maintain safe, compliant stockroom conditions
- Operate and maintain pallet jacks and scanners
Documentation
- Maintain receiving logs, discrepancy reports, and count records
Qualifications:
- High school diploma or equivalent
- Prior retail, stockroom, or warehouse experience preferred
- Comfortable using handheld scanners, POS, and inventory management systems
- Strong attention to detail and basic math/reconciliation skills
- Ability to work independently and follow safety procedures
- Forklift or pallet jack certification a plus, where applicable
Work Environment & Physical Requirements:
- Ability to lift and carry up to 40–50 lbs regularly
- Ability to stand, walk, bend, kneel, and reach for extended periods
- Ability to climb ladders and use stockroom equipment safely
- Availability may include early mornings for shipment receiving, plus weekends and holidays as needed based on business demand
What Success looks like in this role:
- Inventory counts are accurate and completed on schedule, with minimal unexplained variance
- Shipments are received, verified, and put away the same day with no backlog
- The sales floor rarely runs out of stock because replenishment is proactive
- The stockroom stays organized, safe, and audit-ready at all times
Application Instructions
If you are qualified and interested in this position, please apply here.