Chêne Gear Co., LLC warrants new waders to be free from manufacturer's defects in workmanship or materials under normal use and service for the lifetime of the waders.
If your waders fail due to a defect in workmanship or materials, Chêne will attempt to repair them. If a repair is not possible, we will replace your waders with a new pair of similar configuration and price. If no such waders are available, we may issue a refund for the full purchase price of the original waders at our option.
ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A.PARTICULAR PURPOSE ARE DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. OUR RESPONSIBILITY IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED ABOVE.
WHO IS COVERED UNDER LIMITED WARRANTY:
This warranty is for the original purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT IS COVERED UNDER LIMITED WARRANTY (Examples of Defects):
Seam leaks, zipper failure, boot separation, seam tape delamination, stitching separation, shoulder strap separation, belt buckle malfunction.
WHAT IS NOT COVERED UNDER LIMITED WARRANTY:
This limited warranty does not cover damage due to improper use, such as use in substances other than water; modifications; unauthorized repair; wear and tear; or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. Examples of failures not covered by our limited warranty include accidents involving nails in duck blinds, sharp objects on boats, pressure washers, rabbit hunts through briar patches, or the natural breakdown of materials over extended time. This limited warranty does not cover cosmetic or incidental damage.
HOW TO REQUEST SERVICE:
If you identify a defect or have an issue requiring repair, please email firstname.lastname@example.org. Chêne covers warranty shipping expense and aims to respond to claims within 48 hours. We understand how important it is for you to have functional waders, so we will make every effort to have them on their way back to you in 7-10 days.
When the damage is not covered by our limited warranty, at your request, Chêne will make every effort to repair your wader for a reasonable fee.
All waders sent in for Warranty or Repair must be clean. Please be sure to empty all pockets of ammunition and personal property. Chêne will not process waders that, in its sole discretion, do not meet this requirement.